Shipping & Return Policy
Shipping Policy
Order Processing:
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- Orders placed after 2:00 PM will be processed the next business day.
Shipping Restrictions:
- We do not ship cigars or tobacco products to P.O. Boxes, APO/FPO addresses, or internationally.
- Due to state regulations, we do not ship to certain states. Please refer to our checkout page for the latest shipping availability.
Age Verification:
- You must be 21 years or older to purchase from our site.
- All shipments require adult signature upon delivery to comply with federal and state laws.
Shipping Methods & Delivery Times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
- Tracking information will be provided once the order has been shipped.
Shipping Rates:
- Shipping charges are calculated at checkout based on your location and order size.
- Free shipping may be available on qualifying orders (check banner or promotions).
Return Policy
Due to the nature of tobacco products, we do not accept returns or exchanges on cigars unless:
- The product was damaged in transit, or
- You received the wrong item.
If your order arrives damaged or incorrect:
- Contact us within 3 days of delivery at [support@yourdomain.com] or call [Customer Service Number].
- Provide your order number and include photos of the issue.
- We will evaluate your request and, if approved, will issue a refund, store credit, or send a replacement.
Important Notes:
- Returns will not be accepted without prior approval.
- All claims must be made within 3 days of delivery.
- We reserve the right to refuse any return if it does not meet our policy guidelines.
Questions?
For any shipping or return inquiries, please contact our support team at:
Email: support@yourdomain.com
Phone: (XXX) XXX-XXXX
