frequently asked questions
Here are some of our FAQs. If you have any other questions you’d like answered please feel free to email us.
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-Are you legally allowed to sell cigars online?
Yes. We comply with all local, state, and federal laws regarding the sale and shipment of cigars. You must be of legal smoking age in your location to purchase from our website.
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- Do I need to verify my age to order cigars?
Yes. Age verification is required at checkout. We use a secure third-party service to confirm that all customers are of legal age to purchase tobacco products.
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- Do you ship cigars internationally?
Currently, we only ship within The United States. Due to international tobacco regulations, we cannot ship cigars to other countries at this time.
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- How are cigars shipped to ensure freshness?
All cigars are shipped in sealed packaging and may include humidification packs depending on the order size and destination. We take great care to preserve the quality and freshness of every cigar.
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- Can I return or exchange cigars?
Due to health and safety regulations, cigars are non-returnable unless they arrive damaged or incorrect. Please contact us within 48 hours of delivery if you experience any issues.
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- What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment. All transactions are encrypted for your protection.
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- Do you offer cigar samplers or bundles?
Yes! We offer a variety of cigar samplers and curated bundles for both beginners and aficionados. Check out our "Cigar Samplers" section for current deals.
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- Do you sell humidors and cigar accessories?
Absolutely. Browse our accessories section for humidors, cutters, lighters, and other cigar essentials.
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- Can I place a bulk or wholesale order?
Yes, we offer bulk pricing for certain products. Please contact us directly at contact@sterlingcigar.com for wholesale inquiries.
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- How long does delivery take?
Standard shipping typically takes 3–7 business days. Expedited options are available at checkout. You will receive tracking information as soon as your order ships.
The FAQs below cover the most common questions we receive from our customers. If you have any other inquiries, feel free to contact us at